وظائف في مصر - Account Advisor

الوصف الوظيفي

• Handles customer inquiries from beginning of the inquiry to it’s closing
• Resolves customer complaints & problems aiming for customer satisfaction
• Optimizes customer contact opportunities
• Employs RCC training skills to:
- Adhere to the call script
- Adhere to the communication process
- Maintain AHT
- Achieve communicates return to Q, short answered calls, and abandoned percentage communicated targets
- Achieve quality communicated targets
• Completes necessary project operation documentation
• Alerts the Team Leader on issues or concerns that require escalation
• Maintains confidentiality of RCC’s client’s & customer data
• Adheres to RCC policies & procedures
• Carries responsibility for meeting communicated targets: sales, order taking, lead generation, appointment settings, etc.
• Participates in individual & team training/meetings to bring knowledge up-to-date
• Adheres to work schedule and accommodates business requests (including flexible locations & working hours)
• Achieves the FCR target: particularly for support calls
• Performs other related duties

المهارات

-Very Good English.

-Very Good communication skills.
-Flexibility with rotational shifts
-presentable
-Call center background is preferable
-Military service status: Exempted, Postponed or Completed
-maximum age: 29 years لمعرفة باقي تفاصيل الوظيفة إضغط هنا وللتقدم إليها ستجد كلمة "التقديم الآن" باللون البرتقاني إضغط عليها وسجل البيانات المطلوبة للوظيفة

وظائف في مصر - Customer Support Agent

الوصف الوظيفي

- Answering inbound calls
- Answering clients inquires and helping them using our services
- Over looking production process of services provided by the company
- Overlooking /follow up on third party providers
- making outbound calls to dentist and scan centers

المهارات

− Must Be FLUENT IN ENGLISH

− Work under pressure
− Multi tasking
− Punctual 

لمعرفة باقي تفاصيل الوظيفة إضغط هنا وللتقدم إليها ستجد كلمة "التقديم الآن" باللون البرتقاني إضغط عليها وسجل البيانات المطلوبة للوظيفة

 

وظائف في مصر - Personal assistant to the MD

الوصف الوظيفي

Ability to handle all email / fax correspondence.
Living in the vicinity of 6th of October City / Egypt.
Ability to handle multi- tasks requiring excellent time management skills.

المهارات

• English language proficiency لمعرفة باقي تفاصيل الوظيفة إضغط هنا وللتقدم إليها ستجد كلمة "التقديم الآن" باللون البرتقاني إضغط عليها وسجل البيانات المطلوبة للوظيفة

وظائف في مصر - مطلوب سكرتارية تنفيذية

الوصف الوظيفي

مطلوب للعمل بالشركة بالمعادى سكرتارية : تجيد الكمبيوتر والتواصل مع الشركات الآخرى وتجيد اللغة الانجليزية وحسنة المظهر
يتم ارسال السيرة الذاتية على الايميل لتحديد موعد المقابلة

المهارات

اجادة استخدام الحاسب الالى و اللغة الانجليزية و حسن المظهر

لمعرفة باقي تفاصيل الوظيفة إضغط هنا وللتقدم إليها ستجد كلمة "التقديم الآن" باللون البرتقاني إضغط عليها وسجل البيانات المطلوبة للوظيفة

وظائف في مصر - Customer service representatives

الوصف الوظيفي

Customer service representatives requested for International account with below requirements:
Education: university graduates.
Shift working hours: 9 working hours including one hour break, supporting morning and night shifts.
Languages: fluency in at least one of the below languages mentioned with job code.
Gender: any (for males; military status must be exempted, postponed, done)
Package: basic salary+ bonus+ medical insurance+ signed contract and other benefits.
If you have interested to join our team, Please send us your updated resume adding the correct job code in the subject line based on your language.
Mail address:
Job code:
English: (CSR-001)
French: (CSR-002)
Italian: (CSR-003)
Spanish: (CSR-004)
German: (CSR-005)
Hindi: (CSR-006)
Dutch: (CSR-007)
Chinese: (CSR-008)
Polish: (CSR-009)
Russian: (CSR-010)
Urdu: (CSR-011)
Indonesian: (CSR-012)
Portuguese: (CSR-013)
Bengali: (CSR-014)
Mandarin: (CSR-015)
Japanese: (CSR-016)
Persian: (CSR-017)
Turkish: (CSR-018)
Greek: (CSR-019)

المهارات

• 1-2 years in customer service

• strong customer focus
• ability to work in a team
• excellent knowledge in MS office
• good communication skills and problem solving techniques 

لمعرفة باقي تفاصيل الوظيفة إضغط هنا وللتقدم إليها ستجد كلمة "التقديم الآن" باللون البرتقاني إضغط عليها وسجل البيانات المطلوبة للوظيفة

 

وظائف في مصر - secretary

الوصف الوظيفي

- Handle all office work perfectly
- Take care of the CEO papers and communications with clients/agents

المهارات

- Good command of English language

- Good command of computer aspects and programs/office
- Any other language is a plus. لمعرفة باقي تفاصيل الوظيفة إضغط هنا وللتقدم إليها ستجد كلمة "التقديم الآن" باللون البرتقاني إضغط عليها وسجل البيانات المطلوبة للوظيفة

وظائف في مصر - سكرتارية

الوصف الوظيفي

مطلوب سكرتيرة تجيد اللغة الانجليزية والكومبيوتر يفضل ساكني الجيزة والمهندسين يرجي ارسال السيرة الذاتية مباشرة

المهارات

الكومبيوتر واللغة الانجليزية

لمعرفة باقي تفاصيل الوظيفة إضغط هنا وللتقدم إليها ستجد كلمة "التقديم الآن" باللون البرتقاني إضغط عليها وسجل البيانات المطلوبة للوظيفة

وظائف في مصر - سكرتيرة لمركز علاج طبيعي بمدينة طنطا (فترة مسائية)

الوصف الوظيفي

• متابعة الأتصالات الوارده لحجز الجلسات.
• متابعة وحجز مواعيد الجلسات.
• متابعة وتسجيل مواعيد حضور وانصراف الأطباء.
• تنظيم دخول الحالات للغرف.
• تقفيل اجمالي حسابات اليوم السابق.
• شراء جميع المستلزمات الطبية والخدمية
• متابعة جلسات بعض الاجهزة
• تقديم خدمة جيدة للعملاء وتحسين صورة المركز.

المهارات

حسن الضيافة
التزام الدقة والكفاءة
السرعة في الاداء
تحمل ضغوط العمل
الإلمام ببرامج الكمبيوتر (يفضل حاملي ICDL)

لمعرفة باقي تفاصيل الوظيفة إضغط هنا وللتقدم إليها ستجد كلمة "التقديم الآن" باللون البرتقاني إضغط عليها وسجل البيانات المطلوبة للوظيفة

وظائف في مصر - English Customer Service Advisor

الوصف الوظيفي

Your daily duties will involve, but are not necessarily limited to, answering general customer email enquiries and liaising with other departments and our suppliers to ensure that customer enquiries are dealt with smoothly and efficiently, ensuring that our customers enjoy the experience of shopping with the Book Depository.

المهارات

The role would suit a well-motivated graduate, who are flexible, computer literate, and who possesses excellent spoken and written English. Knowledge of Microsoft Office and Microsoft Excel software packages would be a big advantage. Good interpersonal skills are also required. You may be required to stay for extra hours and working in weekends during the busy days of the year. This is an ideal role for a customer focused individual who takes pride in helping people and looks for satisfaction from their role. 

لمعرفة باقي تفاصيل الوظيفة إضغط هنا وللتقدم إليها ستجد كلمة "التقديم الآن" باللون البرتقاني إضغط عليها وسجل البيانات المطلوبة للوظيفة

وظائف في مصر - Production Specialist

الوصف الوظيفي

• Supervises the laborer during the production process starting from releasing raw materials until finishing the batches.• Oversees the receipt of the reviewed batch record (by Production Manager) from associate administration BR.
• Supervises the dispensing of raw materials of a certain batch from raw materials warehouse after confirmation of the release of all raw materials and follow-up the transfer to the production hall with the implementation of all the instructions for circulation, prevention of cross contamination & line clearance.
• Follows-up the cleaning & setup of the processing line with the Production Technician in accordance with the instructions of the operation and cleaning of machines.
• Starts up of the preparation according to the steps and the environmental conditions listed on the Batch record.

المهارات

Advanced GMP

Basic Statistics
Extraction, Column Chromatography and Drug Purification
Lean Manufacturing Practice لمعرفة باقي تفاصيل الوظيفة إضغط هنا وللتقدم إليها ستجد كلمة "التقديم الآن" باللون البرتقاني إضغط عليها وسجل البيانات المطلوبة للوظيفة

وظائف في مصر - Quality Assurance

الوصف الوظيفي

• Ensures the implementation of quality assurance procedures, in-process and finished product inspections, complying with EVA Pharma best practices and approved quality standards.• Takes samples of intermediates and finished products for each batch to obtain representative samples.
• Performs checking tests at random throughout processes for critical start-up tests and to check for correctness of printed materials and over printed items.
• Observes conditions on line and in-process area for compliance with the process method, for correct operation of procedures and for cleanliness and clearance of other components.
• Reports data to prepare a batch report on the key components used and their status, clearance and cleanliness in-process checks and general comments on conditions in the area and flow of process.

المهارات

Basic Statistics
cGMP
cGMP and prevention of cross contamination
cGMP documentation (SOP)
cGMP sampling & raw material documentation
ISO 9001
Safety Program
Validation Overview لمعرفة باقي تفاصيل الوظيفة إضغط هنا وللتقدم إليها ستجد كلمة "التقديم الآن" باللون البرتقاني إضغط عليها وسجل البيانات المطلوبة للوظيفة

وظائف في مصر - Personal Assistant to the President

الوصف الوظيفي

Personal Assistant to the President - International Affairs - Participate in professional preparation for new concepts and projects and contributes to overall planning as part of top management to create and implement strategies - and to operate the international affairs of the entire group. Qualifications: Overview of understanding of the Advertising/ BTL- ABL and with a focus on the Corporate Social Responsibility field.

المهارات

6-9 years for PA or 2-3 years if Junior Secretary لمعرفة باقي تفاصيل الوظيفة إضغط هنا وللتقدم إليها ستجد كلمة "التقديم الآن" باللون البرتقاني إضغط عليها وسجل البيانات المطلوبة للوظيفة

وظائف في مصر - Restaurant Manager - Position based in Kuwait

الوصف الوظيفي

• Maintaining the highest possible level of product quality
• Achieving 100% in all restaurant auditing programs
• Maximizing the benefits out of the suggestive selling techniques
• Maintain customer mania spirit within the team work
• Handling all customer complaints on time
• Ensuring safety and security regulations as per the company standard
• Reducing Operation costs as per the plan

• Fulfilling the restaurant supplies and ensuring all products and raw materials availability by coordination with the concerned departments
• Staff training and development using company tools and resources
• Follow up the progress of the development plans by coordination with HR Department
• Ensuring that staff communication meetings are taking place periodically
• Working on the outcomes of the VOT by coordination with his / her immediate supervisor (Area Manager)
• Analyzing P&L on monthly basis and take the corrective action when needed
• Setting the labor schedule as per the business needs
• Reviewing cash flow comparing to sales report and monitoring all cash machines
• Delivering the daily cash to the bank as per the company policy
• Ensure that health and industrial rules are fully implemented to avoid any legal penalties
• Making monthly inventory as per the company system
• Handling the restaurant petty cash
• Performs other duties as required by the area / chain manager.

المهارات

- Excellent communication skills.

- Computer literate.
- Leadership skills.
- Minimum of 2 years in management level.
- Presentable character. 

لمعرفة باقي تفاصيل الوظيفة إضغط هنا وللتقدم إليها ستجد كلمة "التقديم الآن" باللون البرتقاني إضغط عليها وسجل البيانات المطلوبة للوظيفة

 

وظائف في مصر - Customer Service Agent

الوصف الوظيفي

1- Highly developed sense of integrity and commitment to customer satisfaction.
2- Demonstrated passion for excellence with respect to treating and caring for customers.
3- Ability to communicate clearly and professionally, both verbally and in writing.
4- Able to handle complaints and unpleasant customers.
5- Has a pleasant, patient and friendly attitude.
6- Strong decision making and analytical abilities.
7- Strong detail orientation and communication/listening skills.
8- Willingness to work on flexible schedule and occasional overtime when needed.
9- Possess a strong work ethic and team player mentality.
10- Work under stress and pressure.
11- Males of age under 30.

المهارات

1- Telephone conversation handling.
2- Objection handling.
3- Communication skills.
4- Problem solving.
5- Fluency in English/Arabic language.
6- Client relationship handling. 

لمعرفة باقي تفاصيل الوظيفة إضغط هنا وللتقدم إليها ستجد كلمة "التقديم الآن" باللون البرتقاني إضغط عليها وسجل البيانات المطلوبة للوظيفة

وظائف في مصر - Store Customer Relations Manager - IKEA - Cairo

الوصف الوظيفي

About the Business:

One of the companies bearing Al-Futtaim name is IKEA.

IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!

About the Role:

To use IKEA knowledge and to work with the store management team, to steer the store towards growth, optimal performance and sustained long term profitability. To always take a multi-dimensional view, considering the customer, commercial, people and financial perspectives.   Takes ownership of all functional customer reviews within the store. Secure control on procedures of the CR department, in line with company policies and guidelines.

KEY ACCOUNTABILITIES:

Customers:

To work with the departments and to look at the operation through the eyes of the customer.
* Lead and manage the team as well as work with the store and Service Office teams to understand the local competitors' service offers, customers' shopping behaviours and their living situations; and use these insights to improve the customers' shopping experience.
* To be the owner of all service offers across the store and ensure that they are managed in an efficient and productive way and that the customer is aware of the service and that the service is perceived as value added benefit to them
* Follow up with the store to ensure they are aware of the local market supporting commercial activities from a CR perspective, which will convert more visitors to customers, and generate repeat store visits, balancing our business needs with our customers' needs.
* Coordinate a minimum of 1 visit per year to customers' homes - to ensure we know how people live.
* To ensure that the customer shopping experience is constantly improved by being the owner of and using tools such as ICSS, CSI, Mystery shopper results and customer feedback to build relevant action plans which are discussed and agreed with the store management team.
* To educate the customer on how to shop and to take action if required to improve the customer shopping experience.
* Ensure that all changes in the store are agreed with the Customer Relations team, to ensure that the change is looked at through the eyes of the customer
* Working with the store team to ensure the store is appropriately staffed at all times of the day.
* To improve the overall customers shopping experience:
* Waiting times
* Instant gratification
* A fun day out for the family
* Mechanical sales
* Basics and standards
* Services: develop new services based on the market requirements
* Educate the store on responsible handling of customer complaints in a friendly and understanding manner, encouraging the generous returns policy as well as resolving issues promptly and to the customers satisfaction

Commercial:
* Be the owner of the E-Commerce (online shopping) division of the sales business
* To be an integral part of the Commercial Team from the customers perspective
* Work with the Commercial Activity Team on all projects and support from a CR perspective

People:
* To have a succession planning process in place for the CR and operations department
* To be able to work with and lead your team from a daily and strategic planning process
* Secure customer focused training throughout the store to ensure the team have the appropriate skills and behaviour to support the customer in the best possible way
* To build and maintain a close understanding with the Regional Customer Relations and Operations Manager

Financial:
* To have a full understanding of the P&L for the department to be able to make improvements for costs and expenses on an on-going basis.
* To encourage the

المهارات

About You:

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge:   University Graduate.

Minimum Experience:  5 to 7 years in customer service/relations management with at least 5 years in a management capacity.                                          

Job-Specific Skills:   Strategic Planning and Analytical Skills, Effective Communication, and strong leadership skills

Behavioural Competencies:  Business Acumen, Problem Solving, Confident, Leadership Skills & Strategic Thinking.

لمعرفة باقي تفاصيل الوظيفة إضغط هنا وللتقدم إليها ستجد كلمة "التقديم الآن" باللون البرتقاني إضغط عليها وسجل البيانات المطلوبة للوظيفة

وظائف في مصر - QA Inspector...Garment

الوصف الوظيفي

- To carry out quality inspection, to assure the shipped products conform VF quality requirement and timely execution.
- To assure all Factory Assigned QC are well trained and qualified to conduct inspection of VF products
- To provide quality guideline to all QA & Factory Assigned QC.
- Liaise and facilitate problem solving and decision making in any technical related issues in garment production.
- Establish and deliver functional excellence through providing high level support and expertise in manufacturing processes.
- Monitor production closely and provide technical support when needed to ensure quality meets specifications.
- Develop clear understanding on brand requirements and close partnership with the factories. Coach factories and liaise their understanding of the brand to elevate product & service standards.
- Proactively foreseen and resolve any potential production issues, balance cost effective production approach and brand’s requirements.
- Timely follow-up, monitor process and progress of product approval to hit deadlines.
- Collaboration with HK sourcing team, QA and other cross-functional departments through production execution.
- Drive for product and process improvement and consistent execution. Encourage best practice sharing.

المهارات

- At least 7 years experience in a similar capacity and experience working in both factory and buying office is preferable. Proven track record is a must.
- Utilize garment manufacturing knowledge to execute in the most effective and efficient way, especially in technical skill.
- Excellent decision making skill, self-initiative and organized.
- Able to communicate effectively and fluency in English, both oral and written.
- Good computer knowledge in email & MS applications.
- Tailoring background would be the best option. لمعرفة باقي تفاصيل الوظيفة إضغط هنا وللتقدم إليها ستجد كلمة "التقديم الآن" باللون البرتقاني إضغط عليها وسجل البيانات المطلوبة للوظيفة

وظائف في مصر - Quality Control Manager - Concrete Products Plant

الوصف الوظيفي

Manage the quality control activities of Archirodon Concrete Products Plant; located in Suez Gulf industrial zone in Suez Governorate.

The QC Manager will be accountable and responsible for various activities within the plant, including:

- Preparing inspection reports of raw material and final product.
- Internal and external reporting
- Manage and supervise the laboratory work and the QC team.

المهارات

- Very active with ability to work in and manage a team.

- Good knowledge of various QC activities, inspection and reporting skills.
- Good Knowledge of ASTM and BS standards.
- Experience in concrete works and concrete material in concrete products plant.
- Excellent communication skills, managerial skills.
- Fluent in the English language. لمعرفة باقي تفاصيل الوظيفة إضغط هنا وللتقدم إليها ستجد كلمة "التقديم الآن" باللون البرتقاني إضغط عليها وسجل البيانات المطلوبة للوظيفة

وظائف في مصر - QC Quarry Inspector

الوصف الوظيفي

- Inspection of quarries production.
- Conduct inspection of material according to Quality Control tests requirements.

المهارات

- Work in quarries, ability to do the rock inspection.
- Previous experience in material inspection and in rock production.  لمعرفة باقي تفاصيل الوظيفة إضغط هنا وللتقدم إليها ستجد كلمة "التقديم الآن" باللون البرتقاني إضغط عليها وسجل البيانات المطلوبة للوظيفة